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Terms and Conditions
Terms
Dislaimer
Some products on our site are for professional use only and are clearly marked as such. Professional use includes (but is not limited to) pest controllers, keepers of livestock (poultry, swine, cattle etc), and persons that use pesticides / rodenticides as part of their daily business. We have the right to refuse sale of these products to individuals who we deem to be non-professional / amateur users. By agreeing to these terms you agree that you are competent and/or trained to use/store the products purchased. Upon purchase responsibility passes onto the buyer. Full terms and conditions are available on request (conditions@ratbait.co.uk)
How to shop
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping trolley. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order.
Product Specification
We make every effort to supply items exactly as specified but reserve the right to supply items of equal or superior value/quality.
Payment
Orders must be accompanied by payment. We accept credit card payment (Mastercard and Visa) and debit card payment (Delta, Solo, Switch, Visa Electron). We will not charge your card until goods are ready for despatch.
Shipping And Handling
The charges for shipping and handling are shown in the shopping cart. We use four methods for shipping goods depending on weight / size:
1. Royal Mail first class post.
2. Courier.
3. Haulier.
4. Our own delivery vehicles.
We will only charge you the amount shown in the shopping cart.
Delivery
Orders for next day delivery must be placed by 2pm.(e.g. orders placed by 2pm Tuesday delivered (when in stock) Wednesday, orders placed by 2pm Friday delivered Monday). However we usually continue despatch until 4pm Monday to Thursday and 2pm on Friday. If an item is particually urgent please call us and we will try our best to assist and advise.
Goods that are requested to be left without a signature are left at the customers own risk.
Carriage charges incurred by us are not refundable if all attempts to deliver have failed. These will be charged at cost.
Returning Goods
If you are not satisfied for any reason, goods should be returned intact within 7 days.
Cost of carriage in this instance is the customers responsibility.
AFS Animal Care Ltd accepts no responsibility for failure to deliver due to circumstances beyond our control.
Pricing and VAT
All prices are quoted in pounds sterling. We reserve the right to change prices without notice. VAT at the current rate is shown separately in the shopping cart. An invoice and any relevant health and safety information will accompany your order. All cheques should be made payable to AFS Animal Care Ltd. In all cases we reserve the right to cleared funds before releasing goods.
Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer / payment gateway. They are not held in clear text on any web site. (payment@ratbait.co.uk / security@ratbait.co.uk)
Guarantee
AFS Animal Care Ltd is completely dedicated to your total satisfaction. As a company we are entirely dependent on our customers and welcome comments, suggestions, constructive criticism and complaints, and will always do our utmost to help. (complain@ratbait.co.uk, compliment@ratbait.co.uk)
Privacy
We will not share with or sell to other companies your purchasing information.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.
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